My experience is the same as the others who are ticked off - there is no way to claim the so-called "Surprise $10 Free Gift". So deceptive & so wrong.
I will NEVER again purchase anything created, promoted, marketed by BulbHead. Also, I am reporting this company to the Consumer Protection Division of the Washington State Attorney General's Office. WA state has the most aggressively enforced consumer protection laws in the country & BulbHead needs to be investigated, prosecuted & fined.
I am also contacting Walgreen's where I purchased the product - hopefully Walgreen's will re-think carrying BulbHead products. Obviously BulbHead does not care about its customers and/or customer service - monetary penalties and/or loss of retail store sales should cause it to re-think using these deceptive practices.
This person wrote the review because of not as described at Bulbhead. Reviewer claimed that he or she wants Bulbhead to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.