I bought the Red Copper Pan and when I opened the package there was a "FREE GIFT" coupon inside. I followed the instructions of the coupon but my browser could not connect to that exact website.
What did show up was all the "pissed off consumers" comments. I just went to their 800 number and got thru to a representative who was VERY polite and courteous. She offered either a 10 dollar credit towards my next purchase or the free gift. I chose the free gift surprise.
She gave me an order tracking number and said it should arrive within 7 days. NO PROBLEM!
Everything in this world does not come instantly. Some things take a bit longer
Norm531 wrote the review because of good customer service at Bulbhead. Reviewer claimed that he or she wants Bulbhead to read this review and look into the issue (if any).
The most disappointing in user's experience was website could be a bit better to navigate. Author liked the most respect and courtesy from customer service representative. The author asks this business to contact him/ her to briefly discuss his/ her positive experience with the company.