I bought the Red Copper Pan and when I opened the package there was a "FREE GIFT" coupon inside. I followed the instructions of the coupon but my browser could not connect to that exact website.
What did show up was all the "pissed off consumers" comments. I just went to their 800 number and got thru to a representative who was VERY polite and courteous. She offered either a 10 dollar credit towards my next purchase or the free gift. I chose the free gift surprise.
She gave me an order tracking number and said it should arrive within 7 days. NO PROBLEM!
Everything in this world does not come instantly. Some things take a bit longer
Product or Service Mentioned: Bulbhead Customer Care.
Reason of review: Good customer service.
I liked: Respect and courtesy from customer service representative.
I didn't like: Website could be a bit better to navigate.