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My product arrived in a timely manner. This was a couch cover for my leather sofa.

I bought two, one to put on while one is in the wash. The width of the cover didn't reach the ends of my standard sofa and fabric covering the arms of the sofa was too skimpy. So, I tried returning the items. On the site, I followed the instructions for starting a return.

My order number couldn't be found. I tried phoning the 800 number and remained on hold with a repeated message saying a 'team member ' would be with me in 4 minutes.

The 4 minutes never decreased. I'm still working on this!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $40.

Preferred solution: Full refund.

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iam also havimg trouble trying to print a label for return shipping. I .guess I"ll keep trying

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