Not resolved

I bought this from a TV commercial. The phone number was wrong and the web site didn't exist, so I should have known better. I did a search for the product and found Bulbhead's site. I searched through the products and found the item. Then their system wouldn't accept my credit card. So I tried another. Again, didn't accept it. I finally paid with Paypal.

The product arrived with very little instructions. I finally figured out that there was a switch on the back of it. I wanted to test it before I used the adhesive to stick it to the front of my house. I turned it on and couldn't feel this tiny switch move. I called customer service and was given no real help. They were telling me that it had to be in the sun to get a full charge before it would work. They wanted me to install it without testing it first. They then told me to protect it from getting wet! How can you sell a product intended to be used outside-attached to a wall and somehow not let it get wet... especially in South Florida... the rain capital of the continental US! How stupid can this be?

I told them that this was false and misleading advertisement and that I considered the unit to be defective and wanted my money back. They told me I had to return the unit at my expense. they sold me a probably defective product with a misleading description and still wanted me to pay shipping in both directions!

I returned to their website from a link in one of their emails. The page was specific to this product, but within 5 seconds refreshed to the site's main page. I have since found out that if you enter any page on their website without first going to the home page, it will do the same thing.

I don't want anything more to do with this company. I have thrown the light in the garbage... I didn't want anything more to do with them.

I know that Telebrands, the parent company of Bulbhead, has had numerous complaints made about them to the FTC (mine included).

I wish I had done my research about them before I made my purchase. For your own peace of mind... avoid them.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $25.

Preferred solution: Full refund.

Bulbhead Cons: Anything about this purchase.

  • Fraudulent offers
  • Poor Refund Policy
  • Misleading Advertising
  • Poor Customer Care
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bulbhead Reviews

  1. 238 reviews
  2. 78 reviews
  3. 45 reviews
  4. 25 reviews
  5. 37 reviews
Bulbhead reviews