I placed my order online for the 5 piece Red Copper pan set, received a confirmation email of my order. Two days later I received shipping confirmation with a tracking number and date of arrival.
It did take several days for the shipping information to update. Received the package the day they said. Item was packed well, and was just as advertised! I have placed several orders with this company, and have had no issues at all.
Even received a 15% off coupon in each order for a discount on my next purchase. Well pleased with my shopping experience as I placed my first order during the busy Christmas season.
Keep in mind, every company has bad days, and sometimes things are beyond the company's control. I have had numerous packages get lost by the shoppong carrier.
Product or Service Mentioned: Red Copper Frying Pan.
Reason of review: Good customer service.