I tried to redeem a so-called "free gift" upon the purchase of two Starshower Surprise products purchased at Walmart yesterday.Inside the packaging is a Surprise!
We are Giving You a FREE GIFT notice - "No Strings Attached". Valid for 5 days from date of receipt. Went on line as instructed but could find no information as set forth on the notice. After wasting time on their lame website, I finally just called their customer service line.
Bought them last night, contacted the company today. The very rude customer service representative informed me that there will be a $10 value off my next purchase of their products. Does that sound like "No Strings" attached to you?
No free gift at all.Extremely poor customer service experience .......Hate this company.
SusanBrunner wrote the review because of poor customer service at Bulbhead. Reviewer claimed that he or she lost $20 and wants Bulbhead to offer any options to resolve the issue.
The most disappointing in user's experience was customer service, false free gift, misrepresented and false advertising. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.