I tried to redeem a so-called "free gift" upon the purchase of two Starshower Surprise products purchased at Walmart yesterday. Inside the packaging is a Surprise!
We are Giving You a FREE GIFT notice - "No Strings Attached". Valid for 5 days from date of receipt. Went on line as instructed but could find no information as set forth on the notice. After wasting time on their lame website, I finally just called their customer service line.
Bought them last night, contacted the company today. The very rude customer service representative informed me that there will be a $10 value off my next purchase of their products. Does that sound like "No Strings" attached to you?
No free gift at all. Extremely poor customer service experience .......Hate this company.
Product or Service Mentioned: Bulbhead Deal.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Let the company propose a solution.
Bulbhead Cons: Customer service, False free gift, Misrepresented, Faults advertising, Ripoff coupon.