I placed an order with this company for a Bavarian edge knife sharpener. On May 17th they took money off my card, then on the 24th they again took money from my card.
We called to question them, and was told the original money didn't come off, yet it shows the amount taken from the card. They said they didn't take it this date, and did on the 24th, yet both showed up as being taken from my account. After calling again and, cancelling the order, we were told the original money would be back 0on the card in 3-5 business days. Well again I called to find out whats going on, now they say they never took anything from my account, and there is no record that they were refunding the amount, that no money was ever taken out.
Now they want a copy of my bank transactions to see it was taken out.
This place is a complete ripoff. DON'T USE THIS PLACE, save yourself the hassle of these thieves.
Product or Service Mentioned: Bulbhead Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.
Bulbhead Cons: You takeing the monet twice from my account, And say you dint.