Anonymous

Problem with your product

The Silver Bullet Hose I purchased is defective, it leaks, and this is only after a short period of use. I was sold a defective product. When I called to report the problem, your representative was very unprofessional & very uncaring!!!! I should not have to pay anything to replace a defective product!!!
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Loss:
$30

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy this product or from this complany if htis is the way they treat their customers!!

Janet J Xyq

Delivery date of slimcycle

Ordered SlimCycle 4/17/20. Checking on delivery date
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Preferred solution: Deliver product or service ordered

Martha A Bsm

Not happy

your grease police sucks it don't work
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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker Woodbury, New Jersey

Trying to fix an order placed

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All I wanted to do is have one item deleted on order and replaced by another.I've been waiting already an hour for someone to get on the phone. This is a disgrace!!! I tried the e-mail while waiting on the phone and that was a joke too. I'm still on phone, I'll wait another hour and then my kitchen should be cleaned by then.
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Nancy H Kxd

Coupon

The $10 coupon that was sent is a hoax! They want you to spend money in order to redeem the $10.00. All lies!
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Loss:
$22

Preferred solution: Full refund

M L Vhg

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Verified Reviewer

Buy same product somewhere else, Bulbhead doesn't honor it's coupons!!

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I have contacted this company multiple times since Feb 6th 2020 and they never provided the advertised REWARD POINTS (2,000) that came with the exercise bike after I joined their rewards club and attempted to claim. They asked for photographic proof of both sides of the rewards certificate (I provided) and then claimed "IT - or computer" problems were preventing them from putting the rewards in my account. This is really interesting since each certificate for reward comes with an individual number. I WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY BECAUSE my experience shows DISHONEST INCENTIVE advertising and failure to resolve the problem after three weeks of back and forth emailing.
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Pros:
  • Offers rewards program coupon with unique identifiers
Cons:
  • Has not honored rewards program coupon after taking your info

Preferred solution: Let the company propose a solution

Anonymous
map-marker Inver Grove Heights, Minnesota

Concered about the way they do business

When I called the customer service line, they have a message that they do not charge your card until they ship the product. They charge my card the next day after I made my order. However I was told by customers service that I would receive my order in 3 to 6 weeks. So I cancelled my order, and was told I would receive an email confirmation on my original order and I would also receive a confirmation on my cancelation notice. I have confirmation # on both that were given over the phone, but I never did get a confirmation email.
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User's recommendation: Beware?????

robert w Unz

Tried to go to www.bulbhead.com/thankyou10

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unable to visit cite to redeem $10.00!!!!!!
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Pros:
  • Good product

Preferred solution: Let the company propose a solution

Anonymous
map-marker Macclenny, Florida

Cancel Order # 3065**** Night Hero Binoculars

Hi, I would like to cancel my Night Hero Binoculars order # 3065****. The reason for cancellation is it was intended as a birthday present and the birthday has passed and another gift has been given in its place. Thank You. Kevin Fennell
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Anonymous
map-marker Santa Clara, California

Aggravated customer

I ordered 4 items from Bulbhead.com in mid-April and still have not received it. After many attempts, I finally got to talk to someone, in which they blamed the delay on covid-19, however, I work at Walmart and we have the pocket hose silver bullet in the store and cheaper than the one I ordered from them.
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User's recommendation: I will not order anything else from them

Jaime R Tbz

Buyers beware

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Bulbhead - Buyers beware
The Laser lights work fine, but after I used it one month last year (Dec 2018) the connector was peeling off at both ends, where the cable comes out from the adapter and where the cable connects at the laser light bulb
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Loss:
$30
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker New Smyrna Beach, Florida

Never received delivery info or further details.

They never responded to my inquiry.
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Anonymous
map-marker Bainbridge Island, Washington

Defective pocket hose

pocket hose which was purchased in 2018 sprung a leak. I have sent them 3 more Emails since. They answered them and said that they would respond within 24 or 48 hrs. So far there has been no follow up.
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User's recommendation: don't buy bulb heads products. Their guarantee is worthless.

Anonymous
map-marker Sandy, Utah

To find out what happened to my order

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I reached Bulbhead(Bright Ideas) by phone today and the man was very friendly and patient. He said our product was back-I think itordered for about three weeks. Because the product is sold locally close to me, I asked him to cancel the order and he did.
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User's recommendation: I think in the future I will always order on-line rather than by a telephone number from the TV.

Anonymous
map-marker Union City, Georgia

Slim cycle

I am unable to talk to a person about my order this is my conformation # 121483**** please let me know just what’s up
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